24 Sep '20
The neural network dialogue system Virtual Consultant 72, developed by OKAS, a resident of the Tyumen Technopark, was recognized as the winner of the all-Russian competition PROF-IT.2020 in the category Interactive Interaction with Citizens.
On September 18, within the framework of the VIII All-Russian Forum PROF-IT, the results of the selection rounds of the competition for regional and municipal informatization projects were announced. 49 projects in 15 nominations became finalists. The title of the best interactive service for communication with citizens was given to Virtual Consultant 72 from Tyumen, confidently bypassing Moscow with the Active Citizen project and the Stavropol Territory with the Smart Zheleznovodsk project.
The intelligent agent has been working on the basis of the Call Center of the Tyumen Region since the beginning of 2020. The dialogue system, without human participation, consults citizens by phone, through the website and a mobile application on the subject of state and municipal services. In addition, the assistant carries out the applicant's assignments, including making an appointment with the MFC and checking the status of the case. During the period of restrictions due to the coronavirus pandemic and the introduction of new measures of state support for the population, the virtual consultant OKAS coped with the 10-fold increase in the traffic of citizens' requests, completely eliminating the queues of applicants.
According to the Department of Digitalization of the region, the system ensures the maximum accuracy of speech recognition (at the level of 94%), uses a knowledge base of 1200 answers and carries out up to 100 oral and written communications at a time. With the introduction of the consultant, the availability of information and the quality of receiving public services in the Tyumen region have significantly increased.
The Association of Cognitive Associative Systems LLC (OKAS) is a high-tech company in the field of neural network technologies and artificial intelligence, a resident of Skolkovo and the West Siberian Innovation Center, recognized as the most attractive investment project in the Tyumen region. In 2020, the development of the company Virtual Consultant for MFC was included in the top ten Russian practices selected by the expert commission of the competition ANO Agency for Strategic Initiatives Smart.AI & Data and representatives of the Ministry of Telecom and Mass Communications of Russia in the direction of Public Administration.