Conference 'Store Management' (Moscow, September 11-13, 2019)
14 Aug '19
Master class 'Emotional intelligence and its application in retail sales. Advice to Leader 'will be held by business coach Inga Orlova at the All-Russian practical conference' Store management-2019' in Moscow on September 11-13.
What will be discussed at the master class:
• Place of EQ in sales. What gives the EQ to the leader and the seller?
• The structure of emotional intelligence. 4 competencies of emotional intelligence;
• What tasks correspond to what emotions? Choosing the best emotion depending on the activity and tasks performed;
• Which emotions contribute to increasing efficiency, reducing efficiency, and which affect ambiguously;
• Strategies for managing your emotions; U-model of working with emotions;
• Emotion switches.
The 'Store Management' conference is held annually and gathers owners and directors of shops and retail chains of small and medium format from all over Russia and the CIS countries. Three days. Master classes from leading experts in retail sales management. Applied materials and step-by-step techniques.
Location: Financial University under the Government of the Russian Federation.
Go to the site https://clck.ru/GxsPj, look at the conference program and send an application for participation. For early bookings - very nice prices.